Services

Our Sevices Include

Comprehensive Ship Agency Services:

That’s our particular talent.
At Hikaru MESA, we offer a comprehensive range of liner shipping agency services that cater to the diverse needs of our principals as well as esteemed clientele in UAE. We also manage network of sub-agents in the Arabian Gulf and Red Sea on behalf of our principals.

Ship Husbandry:

Our port agency team takes care of all aspects of vessel management, ensuring smooth port operations, efficient bunkering and supplies, smooth data transmission with vessel crew as well as terminals and port authority under the guidelines or our Principals. We prioritize vessel turnaround time while complying with port and terminal regulations to ensure a optimized and expedited process.

Liner Commercial and Sales Activities

With a team that possesses great influence in the UAE market, we leverage our profound knowledge of localities in the region to ensure every reputable trading house, manufacturer, importer , exporter, local and international brand, entrepreneur and business owner is well introduced to Hikaru Shipping Line by experiencing it. By improving the pool of duly vetted customers, we contribute to both the business community in the UAE as well as strategic aims of our principals. We serve every business that thinks of tomorrow, catering to the needs of companies that import goods to the UAE, and those who partake in export from UAE or manage and control shipments originated from elsewhere.
Container Management Services: We provide reliable container management services, including real-time container tracking, equipment control, Container Depot management and related coordinations within the entire supply chain making sure of best use and maintenance of our principal’s equipment while allowing our clients to be at ease and piece of mind with regards to quality and viability shipping equipments and empty containers.

 

Customer Service Excellence

Exceptional customer service lies at the core of our services. Our dedicated team is always available to assist clients, provide timely updates and address their concerns with professionalism and care. We value customer satisfaction above all else while ensuring compliance with laws and regulations.Seamless documentation and use of online tools and agile customer service team facilitates clients to enjoy a world class service in terms of pre-loading and post shipment matters such as issuing Billy of Lading , delivery order as well as other documentation matters and flow of information.

Tailor-Made Solutions

We understand that every client has unique requirements. That’s why we offer bespoke solutions that are specifically designed to meet individual needs. Whether it’s specialized cargo handling, custom related matters , multimodal transport, or value-added services, we are committed to delivering personalized solutions that exceed clients expectations.